Dashboard

Oct 12 - Oct 18, 2026

∞

5.9K/∞

Conversations

80%

8/10

Channels

50%

5/10

Team members

∞

5.9K/∞

Conversations

80%

8/10

Channels

50%

5/10

Team members

Total conversations

7,966

+12.4%vs previous period

Unique contacts

4,939

current unique contact count

Unassigned conversation

324

current unassigned load

Assigned conversations

1,184

current assignment load

Avg first response

1m 42s

-18.0%vs previous period

Resolution rate

86.7%

+6.8%vs previous period

Conversation Volume

IncomingResolved

Channel Mix

Last 7 days

Total

WhatsApp36.0%

Messenger18.0%

Webchat14.4%

Instagram11.3%

Email8.6%

Telegram6.7%

TikTok5.0%

Team Command Center

Live

Presence, workload & performance - one view - 3/5 team availability

Available now

3/5

Total assigned

216

Total open

Avg response

1m 50s

Team progress

133/216

62%replied

3 online2 offline

NH
Nabila HaqueOnline
At capacity
59 replied - 28 open - 87 assigned68%
1m 54s
MA
Mahin AhmedOnline
Available now
20 replied - 20 open - 40 assigned50%
1m 12s
SR
Sadia RahmanOnline
Available now
21 replied - 17 open - 38 assigned55%
1m 36s
TK
Tareq KhanOffline
No active load
23 replied - 14 open - 37 assigned62%
2m 6s
IH
Imran HossainOffline
No active load
10 replied - 4 open - 14 assigned71%
2m 24s

Live Channel Status

Realtime connection health and message volume

33,460 messages in Last 7 days

WhatsApp BusinessWhatsApp

2/2 accounts connected and healthy.

8,680

Messenger – BrandMessenger

1/1 accounts connected and healthy.

6,020

Web ChatWebchat

1/1 accounts connected and healthy.

4,830

Instagram DirectInstagram

1/2 accounts are connected.

3,780

WhatsApp SalesWhatsApp

1/1 accounts connected and healthy.

3,360

Email InboxEmail

1/1 accounts connected and healthy.

2,870

Recent Conversations

View all

MD. Toufique Islam

WhatsApp Business

Open

14m ago

Assigned to

Sadia Rahman

Last message

হ্যাঁ ব্যান হচ্ছে

LeadPro plan

Mohammad Tajul Islam

Messenger – Brand

Messenger

Pending

21m ago

Assigned to

Md Azimul

Last message

Ami kichu proshno korechi vaia last text gulo

Hot leadBulk emailGroup join

Zen-Z

Instagram Direct

Instagram

Open

23m ago

Assigned to

Unassigned

Last message

Mobile dia kora jabe?

New

Adlina BFS LTA

Telegram Support

Resolved

52m ago

Assigned to

Tareq Khan

Last message

🎙 Voice note

VIP

Dehant Kjan

WhatsApp Business

Open

54m ago

Assigned to

Unassigned

Last message

না ব্যান হচ্ছে না

Tisa Chy

Web Chat

Webchat

Pending

56m ago

Assigned to

Unassigned

Last message

Customer	Channel	Assigned To	Status	Last Message	Updated
MT MD. Toufique Islam	WhatsApp Business WhatsApp	SR Sadia Rahman	Open	হ্যাঁ ব্যান হচ্ছে	14m ago
MT Mohammad Tajul Islam	Messenger – Brand Messenger	MA Md Azimul	Pending	Ami kichu proshno korechi vaia last text gulo	21m ago
Z Zen-Z	Instagram Direct Instagram	U Unassigned	Open	Mobile dia kora jabe?	23m ago
AB Adlina BFS LTA	Telegram Support Telegram	TK Tareq Khan	Resolved	🎙 Voice note	52m ago
DK Dehant Kjan	WhatsApp Business WhatsApp	U Unassigned	Open	না ব্যান হচ্ছে না	54m ago
TC Tisa Chy	Web Chat Webchat	U Unassigned	Pending	Ok	56m ago

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