Dashboard
May 12 – May 18, 2025
∞
5.9K /∞
Contacts
62%
6.2K /10K
Chatbot
47%
470 /1K
AI Credits
30%
3 /10
Agents
Total Conversations12,480
+12.4%vs May 5 – May 11
Unassigned Conversations324
-3.1%vs May 5 – May 11
Completed Conversations11,842
+9.6%vs May 5 – May 11
Avg First Response1m 42s
-18.0%vs May 5 – May 11
Resolution Rate86.7%
+6.8%vs May 5 – May 11
Conversation Volume
Incoming Resolved
Channel Mix
Last 7 days
12,480
Total
- WhatsApp42.1%
- Messenger28.4%
- Instagram17.3%
- Email12.2%
Lead Source Analytics
Ad Leads Conv. Rate
Total Ad Leads
4,368
+15.2%
Total Page Leads
3,120
+8.4%
Total Organic
4,992
-2.1%
| Source | Leads | Conversions | Conv. Rate |
|---|---|---|---|
| Facebook Ads | 4,368 | 546 | 12.5% |
| Facebook Page | 3,120 | 280 | 9.0% |
| Organic WhatsApp | 4,992 | 312 | 6.2% |
Lead Mix
By identified source
12,480
Total Leads
Facebook Ad35%
Facebook Page25%
Organic40%
Live Channel Status
Realtime connection health · May 12 – May 18, 2025
9 channels34.5K messages
- WhatsApp Business8.7KConnected
- Messenger – Brand6.0KConnected
- Instagram Direct3.8KHigh latency detected
- Telegram Support2.2KAttempting to reconnect…
- Email Inbox2.9KConnected
Snapshot
Today at a glance
- Peak Hour1,8422:00 – 3:00 PM
- Top Channel42.1%WhatsApp
- Unread324All channels
Team Performance
Top agents this week
Total assigned
103
Total open
33%34
- Mahin Ahmed1m 36s45 assigned20 open
- Sadia Rahman2m 08s1 assigned1 open
- Tareq Khan1m 52s1 assigned1 open
- Nabila Haque2m 21s56 assigned12 open
Recent Conversations
| Customer | Channel | Assigned to | Status | Last message | Updated |
|---|---|---|---|---|---|
| Open | হ্যাঁ ব্যান হচ্ছে | 14m ago | |||
| Pending | Ami kichu proshno korechi vaia last text gulo | 21m ago | |||
| Open | Mobile dia kora jabe? | 23m ago | |||
| Resolved | 🎙 Voice note | 52m ago | |||
| Open | না ব্যান হচ্ছে না | 26h ago |