Dashboard

May 12 – May 18, 2025

Total Conversations
12,480
+12.4%vs May 5 – May 11
Open Conversations
324
-3.1%vs May 5 – May 11
Avg First Response
1m 42s
-18.0%vs May 5 – May 11
Resolution Rate
86.7%
+6.8%vs May 5 – May 11

Conversation Volume

Incoming Resolved

Channel Mix

Last 7 days

12,480
Total
  • WhatsApp42.1%
  • Messenger28.4%
  • Instagram17.3%
  • Email12.2%

Live Channel Status

Realtime connection health

  • WhatsApp
    Healthy
    Connected
  • Messenger
    Healthy
    Connected
  • Instagram
    High latency detected
    Degraded
  • Telegram
    Attempting to reconnect…
    Reconnecting

Snapshot

Today at a glance

  • Peak Hour
    1,842
    2:00 – 3:00 PM
  • Top Channel
    42.1%
    WhatsApp
  • Unread
    324
    All channels

Team Performance

Top agents this week

  • Mahin Ahmed
    Mahin Ahmed1m 36s
    92%
  • Sadia Rahman
    Sadia Rahman2m 08s
    88%
  • Tareq Khan
    Tareq Khan1m 52s
    85%
  • Nabila Haque
    Nabila Haque2m 21s
    78%

Recent Conversations

CustomerChannelAssigned toStatusLast messageUpdated
MD. Toufique IslamMD. Toufique Islam
Mahin AhmedMahin Ahmed
Openহ্যাঁ ব্যান হচ্ছে14m ago
Mohammad Tajul IslamMohammad Tajul Islam
Sadia RahmanSadia Rahman
PendingAmi kichu proshno korechi vaia last text gulo21m ago
Zen-ZZen-Z
Tareq KhanTareq Khan
OpenMobile dia kora jabe?23m ago
Adlina BFS LTAAdlina BFS LTA
Nabila HaqueNabila Haque
Resolved🎙 Voice note52m ago
Dehant KjanDehant Kjan
Imran HossainImran Hossain
Openনা ব্যান হচ্ছে না54m ago