Dashboard

May 12 – May 18, 2025

∞
5.9K /∞
Contacts
62%
6.2K /10K
Chatbot
47%
470 /1K
AI Credits
30%
3 /10
Agents
Total Conversations
12,480
+12.4%vs May 5 – May 11
Unassigned Conversations
324
-3.1%vs May 5 – May 11
Completed Conversations
11,842
+9.6%vs May 5 – May 11
Avg First Response
1m 42s
-18.0%vs May 5 – May 11
Resolution Rate
86.7%
+6.8%vs May 5 – May 11

Conversation Volume

Incoming Resolved

Channel Mix

Last 7 days

12,480
Total
  • WhatsApp42.1%
  • Messenger28.4%
  • Instagram17.3%
  • Email12.2%

Lead Source Analytics

Ad Leads Conv. Rate
Total Ad Leads
4,368
+15.2%
Total Page Leads
3,120
+8.4%
Total Organic
4,992
-2.1%
SourceLeadsConversionsConv. Rate
Facebook Ads4,36854612.5%
Facebook Page3,1202809.0%
Organic WhatsApp4,9923126.2%

Lead Mix

By identified source

12,480
Total Leads
Facebook Ad35%
Facebook Page25%
Organic40%

Live Channel Status

Realtime connection health · May 12 – May 18, 2025

9 channels34.5K messages
  • WhatsApp Business
    8.7K
    Connected
  • Messenger – Brand
    6.0K
    Connected
  • Instagram Direct
    3.8K
    High latency detected
  • Telegram Support
    2.2K
    Attempting to reconnect…
  • Email Inbox
    2.9K
    Connected

Snapshot

Today at a glance

  • Peak Hour
    1,842
    2:00 – 3:00 PM
  • Top Channel
    42.1%
    WhatsApp
  • Unread
    324
    All channels

Team Command Center

Live

Presence, workload & performance — one view · 60% team availability

Available now
3/5
Total assigned
144
Total open
55
Avg response
1m 48s
Team progress
89/144
62%replied
3 online2 offline
  • Mahin Ahmed
    Mahin AhmedOnline
    Available now
    20 replied · 20 open · 40 assigned50%
    1m 12s
  • Sadia Rahman
    Sadia RahmanOnline
    Available now
    0 replied · 2 open · 2 assigned0%
    1m 36s
  • Tareq Khan
    Tareq KhanOffline
    Last seen 3h ago
    0 replied · 1 open · 1 assigned0%
    2m 08s
  • Nabila Haque
    Nabila HaqueOnline
    Available now
    59 replied · 28 open · 87 assigned68%
    1m 52s
  • Imran Hossain
    Imran HossainOffline
    Last seen 1h ago
    10 replied · 4 open · 14 assigned71%
    2m 21s

Recent Conversations

CustomerChannelAssigned toStatusLast messageUpdated
MD. Toufique IslamMD. Toufique Islam
Mahin AhmedMahin Ahmed
Openহ্যাঁ ব্যান হচ্ছে14m ago
Mohammad Tajul IslamMohammad Tajul Islam
Sadia RahmanSadia Rahman
PendingAmi kichu proshno korechi vaia last text gulo21m ago
Zen-ZZen-Z
Tareq KhanTareq Khan
OpenMobile dia kora jabe?23m ago
Adlina BFS LTAAdlina BFS LTA
Nabila HaqueNabila Haque
Resolved🎙 Voice note52m ago
Dehant KjanDehant Kjan
Imran HossainImran Hossain
Openনা ব্যান হচ্ছে না26h ago