Members
Track each agent's workload and performance.
Assigned
619
Resolved
462
Pending
157
Resolution rate
75%
Team performance
Showing last 7 days
| Member | Role | Channel access | Status | Assigned | Resolved | Resolution rate | Action |
|---|---|---|---|---|---|---|---|
Imran Hossain imran@omnistra.ai | Agent | Pending invitation | Invited | 182 | 146 | 80% | |
Tareq Khan tareq@omnistra.ai | Agent | Beauty Angel BD | Away | 151 | 102 | 68% | |
Nabila Haque nabila@omnistra.ai | Supervisor | All channels· workspace‑wide | Active | 137 | 101 | 74% | |
Sadia Rahman sadia@omnistra.ai | Agent | 3 channels | Active | 81 | 70 | 86% | |
Mahin Ahmed mahin@omnistra.ai | Owner | All channels· workspace‑wide | Active | 68 | 43 | 63% |
- InvitedImran HossainAgent · imran@omnistra.aiPending invitation182Assigned146Resolved36Pending80% resolved
- AwayTareq KhanAgent · tareq@omnistra.aiBeauty Angel BD151Assigned102Resolved49Pending68% resolved
- ActiveNabila HaqueSupervisor · nabila@omnistra.aiAll channels· workspace‑wide137Assigned101Resolved36Pending74% resolved
- ActiveSadia RahmanAgent · sadia@omnistra.ai3 channels81Assigned70Resolved11Pending86% resolved
- ActiveMahin AhmedOwner · mahin@omnistra.aiAll channels· workspace‑wide68Assigned43Resolved25Pending63% resolved